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Our retail team strives to create amazing experiences for our consumers, every hour, every day. As the face of our brands and company, our teams directly engage our consumers and help them make the perfect purchase. In this service-oriented position, our teams aim to be the best at what they do, while having fun at work and having a passion for our brands. Throughout our 100 specialty and outlet stores, our highly motivated teams are fully knowledgeable about store products and policies, handle store operations and ensure the store looks Grand Opening-ready for every customer. As an Assistant Manager, you are always on hand to resolve issues and identify fun and fresh ways of doing things and you are loyal and passionate about your customers and your team. Partnering with your manager will give you the chance to make your mark on the store and with plenty of opportunities to grow within the company, this is the ideal role for someone looking to learn more about retail management and develop within the management team. This role plays an integral support role to the Store Manager in managing the overall operations of the store, driving sales alongside all relevant KPIS and leading & developing a cohesive team of highly motivated employees who can deliver memorable experiences for all our consumers.
Job Responsibility:
Be a role model - motivate and engage your team to bring to life the brand values every day
Deliver outstanding service to all customers
Assist in driving sales, commerciality and maintenance of standards
Always communicate efficiently
Partner with the Store Manager to generate innovative and engaging marketing ideas
Take ownership over stock management and executing visual merchandising guidelines
As the product expert and knowledgeable trainer, you will educate your team and advise customers
Focus on fostering a supportive, productive and inclusive environment
Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store
Creating amazing experiences for our customers through offering authentic customer service
Maintain compliance with company policies including health and safety regulations
Requirements:
Previous experience working in a fast-paced, customer-facing environment
Experience working in a customer-facing role
Leadership or supervisory experience is preferred, but not essential
Flexible and adaptable, you are comfortable working in a fast-paced environment
Flexible schedule and availability to work mornings, evenings, weekends and holidays
Passion for our brands and brand lifestyles
Self-starter and ambitious – you are motivated to achieve and exceed store targets for your team and your store
Ability to work under pressure and manage multiple tasks at once
High School diploma or equivalent
Nice to have:
Leadership or supervisory experience
What we offer:
Health Care - Full time employees are eligible for medical, dental, and vision plans
Tuition Reimbursement - We offer competitive tuition assistance
Awards & Recognition - Team members with strong performance are recognized and celebrated
401(K) - Employees can enroll in our 401(k)-retirement plan and receive a generous company match
Paid Time Off - Wolverine offers time off for vacation, holidays, and personal days
Product Discount - Employees receive 50% off regular-priced merchandise on our family of brands
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