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Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development.
Job Responsibility:
Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management of retail sales team
Proactively coaches and develops store team to perform their responsibilities at a high level
Provides on-boarding support, observes and provides feedback to new hires
Ensures store environment follows published planograms and branding standards
Oversees all daily sales floor responsibilities, including proper staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations
Drives store operations consistency with detailed orientation to back of house standards and showroom floor processes
Drives operational excellence with particular focus on inventory management
Leads store inventory cycle counts
Reviews store reports for improvement opportunities
Coaches team members on how to position all products with customers
Ensures customers are treated with the highest levels of courtesy and professionalism
Remains current on new and current products and services, industry and competitive trends
Administers cash handling policies and procedures
Leverages available tools to monitor customer feedback, coach and take action
Is well-versed in sales compensation plans and addresses team member questions
Builds collaborative relationships with market and region stakeholders
Requirements:
Bachelor's Degree (preferred, but may consider combination of coursework and experience)
5-7 Years Relevant Work Experience
Customer Experience (CX)
Coaching
Problem Solving
Change Management
Results-Oriented
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary