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Responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement. Bilingual English/Spanish preferred
Job Responsibility
Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management of retail sales team
Proactively coaches and develops store team to perform their responsibilities at a high level
Provides on-boarding support, observes and provides feedback to new hires
Ensures store environment consistently follows published planograms and branding standards
In cooperation with store manager, oversees all daily sales floor responsibilities
Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures
Drives operational excellence with particular focus on inventory management
Reviews store reports looking for improvement opportunities
Coaches team members on how to position all products with customers
Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism
Remains current on new and current products and services, industry and competitive trends
Administers cash handling policies and procedures
Leverages available tools to monitor customer feedback, coach and take action to improve the store experience
Is well-versed in sales compensation plans and addresses team member questions
Builds collaborative relationships with market and region stakeholders including the operations manager
Requirements
Bilingual English/Spanish preferred
Bilingual preferred
Comcast experience preferred
Bachelor's Degree
5-7 Years Relevant Work Experience
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary