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IOLLA is a Scottish based, direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces. Our mission is to become the most popular prescription eyewear brand wherever we are. We are on the look out for a customer focused, passionate and driven retail assistant to support our beautiful new Richmond showroom!
Job Responsibility:
Customer Experience - Provide each customer with an outstanding and inspirational brand experience
share the IOLLA story and provide customers with tailored solutions to their eyewear needs
recommending IOLLA products with confidence and enthusiasm
Optics - help customers with all things optical - from understanding their prescription to helping them select frames that best suit their needs and style
learn all things aftercare
Brand - Drive brand awareness across the local community and beyond
maintain exceptional brand standards across all areas - visual displays, service levels and product knowledge
Pop Ups & Events - Support with office pop ups, showroom happenings and events
be pro-active at networking and building positive relationships with IOLLA customers and brand partners
Operations: Support with all aspects of showroom operations
opening and closing checklists, stock management, H&S
Requirements:
at least 1 year of retail / customer service or optical retail experience
passion for fashion, with a focus on helping people look and feel great in their glasses
passion for delivering an exceptional customer experience
confident and are excellent at building positive relationships
self starter and enjoy working on your own and as part of a team
available to work across weekends
What we offer:
Excellent training and development opportunities, including all things optics
Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts