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Retail Assistant - Merchandise

New Zealand, Ashburton · Job Posted March 25, 2026
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Job Description

Provide excellent customer service to enhance the overall shopping experience. Support daily store operations by assisting customer needs. Maintain strong store presentation to achieve high customer satisfaction.

Job Responsibility

  • Champion Customer Service & Engagement: Be highly visible, engage customers with personalised assistance, and promptly resolve inquiries and complaints
  • Ensure Store Presentation & Stock Quality: Monitor stock freshness and quality, ensure clean/organised shelves, and support overall store cleanliness
  • Drive Promotional Execution: Implement promotional displays and signage, ensuring campaign alignment and accurate point-of-sale materials
  • Support Smooth Operations: Collaborate effectively with the team ("Swarm") to achieve seamless daily operations and contribute to store objectives
  • Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements

Requirements

  • Customer-Centric Focus: You provide outstanding customer service, consistently focused on maximising loyalty through personalised support
  • Strong Interpersonal Skills: You possess strong communication and interpersonal skills, enabling effective interactions
  • Integrity & Professionalism: You demonstrate a clear commitment to company values and integrity, consistently upholding professional standards and policies
  • Detail-Oriented & Proactive: You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary

What we offer

  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
  • Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families
  • A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network

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