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Majestic Wine Colchester are looking for a dynamic, ambitious and driven Assistant Manager. As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.
Job Responsibility:
Support your Store Manager in driving the performance and day-to-day operations of your store
Drive store performance by maximising sales opportunities
Deliver exceptional market leading customer service to drive business growth
Demonstrate that you make your own luck by offering your customers a VIP concierge service
Sell the story not the Discount
Support the recruitment, management & development of the team
Support more junior team members to develop their product knowledge
Take accountability and pride for the physical appearance and maintenance of your store
Continuously identify opportunities to make improvements
Ensure you remain fully compliant, safe & legal
Support the cascade of store, regional and business updates and communications
Requirements:
Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
Be able to demonstrate your ability to deliver exceptional customer experience & service
Experience of understanding retail KPIs and how to drive improvements
You can prioritise and strategically problem solve in high pressure environments
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Excellent communication and time management skills
Willingness to work towards WSET 2 and 3 Qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points
What we offer:
Competitive Salary & Performance Bonus
Up to 20% staff discount
Career development opportunities
Fantastic incentives that take you around the world to explore our different vineyards
A contributory Company Pension Plan
Life Assurance (Worth 2 times your annual salary)
Uniform provided
29 days holiday, including public and bank holidays