Retail Assistant Manager Job at T-Mobile (Platteville)

Job Description

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.

Job Responsibility

Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers
Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem
Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations
Effectively manage customer wait time
Keep current on products, services and promotions
Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team
Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time
Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards
Use visual displays and interactive devices effectively
Keep visual displays and devices current
Assist in the execution of Retail Methods & Procedures
Ensure team knowledge of store systems
Ensure that teams are knowledgeable about corporate and store communications
Deliver financial results based on key performance indicators
Identify ways to manage and control store expenses
Manage discounting and credits