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Retail Assistant Manager

https://www.tui.com Logo

TUI

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Location:
United Kingdom , Eastwood

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Category:
-

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Contract Type:
Not provided

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Salary:

13.81 GBP / Hour

Job Description:

You’ll work alongside your manager to lead, inspire, coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and customer service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Job Responsibility:

  • Lead by example and role model company values to inspire your team and deliver excellent customer service
  • Guide, coach and develop the team to collaboratively reach high performance and standards that drive engagement
  • Assist with developing the team to be proactive and actively investigate and resolve every question or complaint
  • Work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
  • Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
  • Assist with recruiting talent, maintaining high levels of engagement and low levels of attrition

Requirements:

  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator with a strong drive to achieve goals and sales targets
  • Skilled at balancing multiple tasks and confident to stay motivated when challenges arise
  • Flexible to embrace change and adapt easily to new ways of working
  • Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
  • An organised individual who takes pride in their work and able to communicate effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times
What we offer:
  • Commission scheme for exceeding targets
  • Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Health and Wellbeing support across key areas – Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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