Retail Assistant Manager Job at Fortnum & Mason (London)

Job Description

We’re looking for an exceptional Assistant Manager to join our Canary Wharf team who can inspire, deliver world‑class service, and help create a truly memorable retail experience for every customer who walks through our doors. As our Assistant Manager, you’ll play a key role in ensuring the smooth operation of the pop-up store and upholding the impeccable standards Fortnum & Mason is known for. You’ll support the Store Manager in leading the team, maintaining a beautifully presented and safe working environment, and ensuring every customer receives the warm, personal, luxury service they expect from us. If you thrive in fast‑paced environments, love coaching and motivating people, and take pride in delivering exceptional service, this is an exciting opportunity to make your mark.

Job Responsibility

Inspire, deliver world‑class service, and help create a truly memorable retail experience for every customer
Play a key role in ensuring the smooth operation of the pop-up store and upholding the impeccable standards Fortnum & Mason is known for
Support the Store Manager in leading the team, maintaining a beautifully presented and safe working environment, and ensuring every customer receives the warm, personal, luxury service they expect

Requirements

A proven background in retail at supervisory or assistant management level
Strong leadership skills with the ability to motivate and inspire a team
Outstanding communication and interpersonal skills
Confidence using point‑of‑sale systems and basic computer applications
A genuine passion for luxury retail and creating extraordinary customer experiences
Energy, drive, and a results‑focused mindset
The ability to maintain high standards of presentation, compliance, and operational excellence