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ExtraCare Retail is a proud charity retailer dedicated to supporting our community and driving social impact through our stores. The Retail Area Support Manager will join our award-winning charity, The ExtraCare Charitable Trust, and contribute to our mission of creating ‘better lives for older people’. This is your opportunity to lead with purpose while making a real impact.
Job Responsibility:
Assist the Regional Manager to ensure the region is profitable, commercially focused and delivering excellent customer service
Conduct shop visits
Assist with recruitment
Coach new starters
Support with new shop openings
Cover shops to ensure they are open and trading
Conducting shop visits and audits to ensure operational compliance and commercial focus
Ensuring consistent operational standards across all locations
Leading and inspiring store managers to deliver exceptional customer service and strong commercial results
Assisting the region with training and development needs by supporting new staff during their induction
Supporting shop staff with the recruitment and induction of volunteers
Promoting the Gift Aid scheme across shops
Assisting with stock take processes and analysis
Supporting with new shop openings by co-ordinating stock plans and equipment orders
Working with shop teams to Identify items that should be sold on our online marketplaces (eBay)
Requirements:
Passion for retail and a commitment to making a difference
Ability to conduct shop visits and audits
Ability to lead and inspire store managers
Ability to assist with training and development
Ability to support recruitment and induction of volunteers
Ability to promote the Gift Aid scheme
Ability to assist with stock take processes and analysis
Ability to support new shop openings
Ability to work with shop teams to identify items for online marketplaces
Must live within the central midland’s region or a commutable distance
Access to own car and driving licence is essential
Able to work occasional weekends if the business requires support
Nice to have:
First step into area management
Experience in area management
Desire to transition into a thriving and ambitious charity