Retail Apprentice Travel Advisor, TUI

TUI

Location:
United Kingdom, Norwich

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

8.05 GBP / Hour

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Job Description:

As an Apprentice Travel Advisor at TUI in the Norwich store, you will be part of a two-year Apprenticeship Scheme to develop into a destination expert and support customers in planning holidays and trips. You'll work towards a Level 3 Travel Consultant qualification while providing exceptional customer service and embracing new technologies to adapt to customer needs.

Job Responsibility:

Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
Your drive to achieve will lead you to exceed your sales and objectives, in Retail we call it ‘Smashing your Targets’
You’ll embrace change and rise to the challenges of a customer engaged role face to face and virtually
If things don’t go to plan, your colleague network will actively help you investigate and resolve any question or complaint
As technology advances so does TUI, you’ll receive support and training on a variety of systems empowering you to enhance your knowledge, skills and behaviours to confidently adapt your style to help answer questions whilst bringing memorable holidays to life for our customers
You’ll be given time within your working week to complete practical and written assignments via your online learning platform and with the support of your manager and a dedicated learning coach you'll be guided through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.

Requirements:

Good knowledge of excellent customer service and a genuine passion to work within tourism
Dedicated to achieve, goals, targets and a Level 3 Travel Consultant qualification
Self-motivated and willing to act on feedback, remaining positive when faced with challenges
Willing to embrace change and adapt to new ways of working
A team player who engages and collaborates with our customers and colleagues
An organised individual who takes pride in their work and able to communicate effectively
Grade 9 – 4 GCSE or equivalent in both English and Maths
Able to work a varied shift pattern each week in-line with shop opening and closing times.

What we offer:

Starting salary of £8.05 per hour which increases after the first year
Be rewarded for exceeding your targets with our commission scheme
Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
Investment in your development and career progression
Pension scheme and life assurance.

Additional Information:

Job Posted:
July 15, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Retail Apprentice Travel Advisor

TUI

Location:United Kingdom, Norwich

Category:Hospitality and Tourism

Contract Type:Not provided