Retail and forecourt assistant Job at Supermacs (Ennis)

Job Description

Join our team for this new location, and become part of Supermac’s and the Plaza Group's success. To delight customers by exceeding their expectations on every visit. The Retail Assistant provides ongoing support to the Management Team to ensure every customer receives the best quality, service, and cleanliness each time they visit the store. The Retail Assistant must interact with customers, staff, and management in a friendly and efficient manner to achieve this result. It is the responsibility of the Retail Assistant to carry out his/her duties in compliance with the training received and the standards set in the Employee Handbook. The purpose of the role is to serve all customer, regardless of what area they visit, in a friendly and welcoming fashion, going the extra mile to meet their needs in a clean and presentable environment. All roles require flexibility in merchandising, serving, cleaning, and ensuring a great visit for every customer every time.

Job Responsibility

To serve customers in a friendly and efficient manner, providing an exceptional standard of customer care
To communicate with the customers in an effective and welcoming manner
To deal with customer complaints professionally and pleasant,y and refer to the store manager where appropriate
To accurately compute sales prices, total purchases, and receive & process appropriate payment from the customers in line with the cash register and/or cash handling policy
To follow company policies and procedures
Assist customers in bagging purchases
Maintain knowledge of current in-store sales and promotions
Answer customer queries about the store and its merchandise
Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits in line with the cash handling policy
Clean shelves & counters and sweep floors internally and externally,y ensuring the store is tidy and free from clutter at all times
Clean all areas of the store (including staff facilities) as directed by the assistant store manager/store manager
Ensure the Coffee Dock area and equipment are maintained to the required level of Hygiene, ensuring cleaning is carried out
Maintain a clean and well-organised back store area
To receive and check stock in line with company guidelines
Ensure stock is packed in line with company merchandising guidelines, and ensure the product is stored in line with a food hygiene policy
Update shelf-edged labels as instructed by management
To rotate stock appropriately minimising waste
To be vigilant at all times to prevent stock loss and waste
To conduct stock takes as instructed by the assistant store manager/store manager
To take care of your health & safety and that of your colleagues and customers, and take action to reduce risks and hazards
To help out at the Supermac’s counter when it’s busy
Preparation of food for subsequent resale in line with HACCP regulations
Check temperatures around the store, ensuring they are compliant with HACCP regulations
Maintain HACCP records in line with store policies
Monitor Critical Control Points and ensure food is not open to contamination
Any other duties that may be assigned to you by the assistant store manager/store manager

Requirements

Due to the sale of alcohol, candidates must be over 18
Previous experience is preferred
The ability to follow instructions – learn new skills
A friendly, professional manner
Demonstrates: Strong people skills
Above-average listening skills, organization, and planning skills
Excellent interpersonal skills
Attention to detail
Good work ethic
Good attitude towards customers and fellow workers

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Retail and forecourt assistant

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