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At Rothy’s, building a sustainable future is at the heart of everything we do. We are looking for a Retail Ambassador to live and breathe Rothy’s culture and act as a proud brand ambassador in each and every customer touch point. We’re looking for someone with a sharp eye for detail and the ability to bring our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our Larchmont store.
Job Responsibility:
Provide an unparalleled customer experience for every customer
Own all day-to-day customer interactions—in physical store and across all touch points of the brand—in person, over the phone and online
Support Retail Manager and Assistant Manager in all operational duties
Develop and maintain expert-level understanding of products and processes including tools and systems
Elevate customer feedback and identify and escalate opportunities for improvement
Create loyalty by connecting customers with brand and community
Requirements:
1-3 years of retail or customer-oriented experience preferred
Excellent people skills—approachable, engaging and friendly
Fastidious attention to detail and enthusiasm to maintain brand aesthetic
Ability to foster connections with customers both in store and within community
Actively contribute towards meeting and exceeding team’s sales goals
Availability to work weekends, evenings and holidays, minimum 16 hours a week
Ability to work on feet up to 8 hours a day in a busy store environment