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At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 225 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go. At Rothy’s, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.
Job Responsibility:
Provide an unparalleled customer experience for every Rothy’s customer
Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online
Support Retail Manager and Assistant Manager in all operational duties
Develop and maintain expert-level understanding of our products and processes including our tools and systems
Elevate customer feedback and identify and escalate opportunities for improvement
Create loyalty by connecting customers with our brand and our community
Requirements:
1-3 years of retail or customer-oriented experience preferred
Excellent people skills—approachable, engaging and friendly
Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
Ability to foster connections with our customers both in our store and within our community
Actively contribute towards meeting and exceeding the team’s sales goals
Availability to work weekends, evenings and holidays, minimum 16 hours a week
Ability to work on your feet up to 8 hours a day in a busy store environment
Ability to lift up to 25 pounds
18 years of age or older
Nice to have:
Passionate about our brand story and product
Unflappable with the ability to quickly problem solve for all potential customers
Self-motivated with a desire to go above and beyond to establish Rothy’s as a leader in customer experience