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Retail Agent

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Four Seasons

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Location:
Egypt , South Sinai

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Retail Agent serves as the first point of contact for guests, ensuring a warm, professional, and seamless shopping experience from initial inquiry to purchase. This role requires exceptional organizational skills, a guest-centric approach, and the ability to multitask in a dynamic environment. The Retail Agent is responsible for assisting customers with product selection, processing transactions, maintaining store displays and inventory, and coordinating with various departments to ensure Four Seasons' standards of service are upheld.

Job Responsibility:

  • Welcome guests and provide personalized consultations on luxury retail products, amenities, and exclusive offerings, ensuring an exceptional shopping experience that reflects Four Seasons’ standards of service
  • Maintain product knowledge and assist guests with retail purchases
  • Restock, price, and display retail products, keeping the area clean and organized
  • Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability
  • Monitor packaging stock levels and notify management when replenishment is needed
  • Set and coordinate sales, ensuring accuracy and alignment with guest preferences
  • Provide recommendations and assist with retail sales tailored to guest needs
  • Anticipate guest needs, resolve issues promptly, and ensure a memorable experience
  • Handle telephone and email inquiries according to Four Seasons' service standards
  • Perform mathematical calculations as needed for transactions and reporting

Requirements:

  • Reading, writing, and oral proficiency in English
  • additional languages are a plus
  • Excellent communication and organizational skills, with the ability to prioritize in a busy environment
  • Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting
  • Proficiency in Microsoft Office (Word and Excel)
  • High grooming standards, a genuine smile, and a professional demeanour
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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