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Retail Account Manager

elemis.com Logo

ELEMIS

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Location:
United Kingdom , Chelmsford

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a proactive and results-driven Account Manager to oversee and drive success across retail locations, focusing on sales performance, team development, operational excellence, and sustainability.

Job Responsibility:

  • Drive sales performance across allocated retail accounts
  • Maximise treatment bookings
  • Analyse sales trends and KPIs
  • Plan and execute in-store events and activations
  • Recruit, train, and develop a high-performing retail team
  • Conduct regular one-to-one performance reviews
  • Manage absence and performance
  • Support new team members through their probationary period
  • Ensure all stock checks are completed regularly
  • Oversee stock management across stores
  • Create and manage rotas
  • Focus on delivering an exceptional customer journey
  • Monitor and enhance the customer experience
  • Contribute to the brand’s Sustainability Goals
  • Be mindful of the brand’s sustainability pledge when ordering
  • Build and maintain strong relationships with retail partner stores
  • Act as a brand ambassador
  • Deliver in-store training sessions
  • Support colleagues by sharing best practices

Requirements:

  • NQV Level 3 in Beauty Therapy or equivalent qualification
  • Good level and standard of UK/European education or equivalent
  • Experience within a similar retail / store role and industry
  • Experience supervising and managing a team
  • Proven sales record
  • Practical work experience in conducting treatments
  • Good level of computer literacy in Microsoft Word and Excel
  • Previous experience working with a professional brand
What we offer:
  • Generous Staff Discount on all ELEMIS products and spa treatments
  • Discounts on L'OCCITANE Group products
  • Excellent well-being policies including enhanced Maternity & Paternity policies
  • Income Protection
  • Life Assurance
  • Generous Holiday Allowance, increasing with length of service
  • Company Pension Scheme
  • Bonus/Commission Scheme
  • Healthcare Cash Plan (with Dental)
  • Employee Assistance Programme for all Associates and their families
  • Cycle to Work Scheme
  • Season Ticket Loan
  • Length of Service Awards

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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