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As our Retail Account Manager, you will manage a retail store team and the running of our Elemis Retail Account. You will drive the sales of Elemis treatments and products through your exceptional leadership and communication skills. Leading a team within your Retail Account, you will develop sales and promote the Elemis brand through planning and executing promotional activities. Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
Job Responsibility:
Be responsible for the growth of Elemis sales in treatments and products within the retail store
Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met
Raise awareness of the Elemis brand and educate clients in the product and treatment range
Participate fully in promotional/PR activity and ensure the success of the promotion and/or event
Assess and collate weekly/monthly sales figures and analysis of business
Ensure that a complete stock check is carried out on a weekly/fortnightly basis
Ensure the team are aware of their figures and targets and how the account is trading
Prepare rotas on a monthly basis
Manage, support and develop a small team within your retail store
Assist and support in the on-going product knowledge and retail training for the team
Be responsible for the motivation and team spirit of your division
Maintain the Elemis counter, site and treatment areas to the highest standards
Ensure products and treatments prescribed are appropriate to clients needs
Ensure that customer service is of the highest standard and to handle any client complaints promptly
Ensure that all details regarding clients are kept in the strictest of confidence
Requirements:
NQV Level 2 in Beauty Therapy or equivalent qualification
Good level and standard of UK/European education or equivalent
Experience within a similar retail / store role and industry
Experience supervising and managing a team
Proven sales record
Practical work experience in conducting treatments
Good level of computer literacy in Microsoft Word and Excel
Previous experience working with a professional brand
What we offer:
Generous Staff Discount on all your favourite ELEMIS products and spa treatments
discounts on L'OCCITANE Group products
Excellent well-being policies including enhanced Maternity & Paternity policies
Income Protection
Life Assurance
Generous Holiday Allowance
increasing with length of service
Company Pension Scheme
Bonus/Commission Scheme
Healthcare Cash Plan (with Dental)
Employee Assistance Programme for all Associates and their families