Retail Account Manager Job at ELEMIS (Welwyn)

Retail Account Manager

ELEMIS

Location:
United Kingdom , Welwyn

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As our Retail Account Manager, you will manage a retail store team and the running of our Elemis Retail Account. You will drive the sales of Elemis treatments and products through your exceptional leadership and communication skills. Leading a team within your Retail Account, you will develop sales and promote the Elemis brand through planning and executing promotional activities. Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Job Responsibility:

Be responsible for the growth of Elemis sales in treatments and products within the retail store
Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets
Raise awareness of the Elemis brand and educate clients in the product and treatment range
Participate fully in promotional/PR activity and ensure the success of the promotion and/or event
Assess and collate weekly/monthly sales figures and analysis of business, and report such information to key individuals as and when requested
Ensure that a complete stock check is carried out on a weekly/fortnightly basis and any discrepancies on stock should be found and rectified
Ensure the team are aware of their figures and targets and how the account is trading
Prepare rotas on a monthly basis that are fair and consistent, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard and provide to Retail Sales Manager
Manage, support and develop a small team within your retail store by continuously monitoring and assessing performance and individual needs, to ensure that Company standards, image and values are maintained at all times
Assist and support in the on-going product knowledge and retail training for the team
Be responsible for the motivation and team spirit of your division
Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation and to also ensure that the team is very well presented at all times
Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications
Ensure that customer service is of the highest standard and to handle any client complaints promptly
Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company

Requirements:

NQV Level 2 in Beauty Therapy or equivalent qualification
Good level and standard of UK/European education or equivalent
Experience within a similar retail / store role and industry
Experience supervising and managing a team
Proven sales record
Practical work experience in conducting treatments
Good level of computer literacy in Microsoft Word and Excel
Previous experience working with a professional brand

What we offer:

Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Bonus/Commission Scheme
Healthcare Cash Plan (with Dental)
Private Medical Insurance
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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