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Retail Account Manager

United Kingdom, Westfield White City · Job Posted April 05, 2026
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Job Description

As our Retail Account Manager, you will manage a retail store team and the running of our Elemis Retail Account. You will drive the sales of Elemis treatments and products through your exceptional leadership and communication skills. Leading a team within your Retail Account, you will develop sales and promote the Elemis brand through planning and executing promotional activities. Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Job Responsibility

  • Be responsible for the growth of Elemis sales in treatments and products within the retail store
  • Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met
  • Raise awareness of the Elemis brand and educate clients in the product and treatment range
  • Participate fully in promotional/PR activity and ensure the success of the promotion and/or event
  • Assess and collate weekly/monthly sales figures and analysis of business
  • Ensure that a complete stock check is carried out on a weekly/fortnightly basis
  • Ensure the team are aware of their figures and targets and how the account is trading
  • Prepare rotas on a monthly basis
  • Manage, support and develop a small team within your retail store
  • Assist and support in the on-going product knowledge and retail training for the team
  • Be responsible for the motivation and team spirit of your division
  • Maintain the Elemis counter, site and treatment areas to the highest standards
  • Ensure products and treatments prescribed are appropriate to clients needs
  • Ensure that customer service is of the highest standard and to handle any client complaints promptly
  • Ensure that all details regarding clients are kept in the strictest of confidence

Requirements

  • NQV Level 2 in Beauty Therapy or equivalent qualification
  • Good level and standard of UK/European education or equivalent
  • Experience within a similar retail / store role and industry
  • Experience supervising and managing a team
  • Proven sales record
  • Practical work experience in conducting treatments
  • Good level of computer literacy in Microsoft Word and Excel
  • Previous experience working with a professional brand

What we offer

  • Generous Staff Discount on all your favourite ELEMIS products and spa treatments
  • Discounts on L'OCCITANE Group products
  • Excellent well-being policies including enhanced Maternity & Paternity policies
  • Income Protection
  • Life Assurance
  • Generous Holiday Allowance
  • Company Pension Scheme
  • Bonus/Commission Scheme
  • Healthcare Cash Plan (with Dental)
  • Employee Assistance Programme for all Associates and their families

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