Restaurant Trainer Job at Boston Pizza (Greater Montreal)

Director of Training

Helps drive company values and philosophy and ensures all training and developme...

Location

United States , Maui

Salary:

107000.00 - 134000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the human resources or related professional area
certified trainer
4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
certified trainer
no work experience required.

Job Responsibility

Promotes and informs associates about all training programs
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Participates fully in the Field Trainer Network hosted by the continent Learning team
Supports or oversees Learning Coordinator responsibilities to support the hotel’s learners
Understands role and functionality of Digital Learning Zone, including impersonation, assignments and reporting capabilities
Stays current on learning technology enhancements and new learning program launches
Helps associates identify specific behaviors that will contribute to service excellence
Ensures associates receive on-going training to understand guest expectations
Uses effective training methods to ensure associates have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
Observes service behaviors of associates and provides feedback to individuals and/or managers

What we offer

bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Learning and Development Manager

Helps drive company values and philosophy and ensures all training and developme...

Location

Thailand , Khao Lak

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the human resources or related professional area
certified trainer
OR 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
certified trainer
no work experience required

Job Responsibility

Helps drive company values and philosophy
Ensures all training and development activities are strategically linked to the organization's mission and vision
Works with property leadership team to identify and address employee and organizational development needs
Conducts needs assessments
Designs and develops training programs
Facilitates delivery of both custom and corporate training programs
Measures effectiveness of training
Promotes and informs employees about all training programs
Displays leadership in guest hospitality
Ensures employees receive on-going training

What we offer

Training opportunities
Development opportunities
Recognition programs
Holistic well-being focus
True camaraderie with diverse group of co-workers
Luxury environment
Equal opportunity employer
Valued and celebrated unique backgrounds

Fulltime

Bilingual Restaurant Trainer

Looking for an opportunity to make a real impact? We’re currently recruiting for...

Location

Canada , Mississauga

Salary:

54000.00 CAD / Year

Boston Pizza

Expiration Date

Until further notice

Requirements

Minimum of 3 years’ experience in a supervisory/management role at a casual dining restaurant, either in the Front of House or Heart of House
Must be available for extensive travel for extended periods of time
Bilingual (French/English) with the ability to read, write, and speak both languages proficiently
Excellent verbal and written communication skills
Basic knowledge and understanding of Microsoft office programs and Microsoft Teams
Great training and public speaking skills
Agile, adaptable and can handle ever changing situations, some of which can be difficult
Flexible with the ability to adjust your schedule as situations arise
Team player and can work independently
Must have good organizational skills and problem-solving skills

Job Responsibility

Contribute to the success of the organization by working closely with new franchisees, management and staff, in the restaurants, with respect to training all duties and procedures related to the heart of house or front of house, in accordance with the Boston Pizza International training programs
Build the Boston Pizza Brand through supporting New Restaurant Openings (NRO) across Canada
Carry out In-Depth, hands-on, training with our Franchisees, General Managers and Kitchen Managers through the Hospitality Leadership Training program (HLT)
Provide training and support to our franchisees, managers, and restaurant level staff during new/re-sale support training in areas such as Dine-In, Takeout and Delivery, POSi Touch software, labour costs, operations, menu execution, food cost, and scheduling
Work with the Senior Training Manager and Senior Corporate Trainers on supporting the development of training programs, training tools and management resources
Support franchisees to achieve business goals and operate world-class restaurants through standardized Corporate Training programs for Franchisees and Managers

What we offer

Flexible working environment that embraces both in-person and remote work
Amazing employee programs and benefits
Organization always looking to promote internal talent
Tight-knit team to support you every step of the way
Strong emphasis on team culture
Culture of collaboration
Work-hard, play hard philosophy
Recognized as a Great Place to Work®
Focus on giving back to the communities through the Boston Pizza Foundation

Fulltime