Restaurant Team member

• welcoming every customer with a smile and being genuinely friendly at all times
• delivering fast, friendly and accurate service to all customers
• attempt to resolve simple customer enquiries and referring difficult customer enquiries to a manager
• ensure food is prepared and stored and preparation areas are maintained according to health & safety and audit standards
• carry out temperature checks and record as per company process
• complete daily and weekly cleaning schedules as per cleaning chart
• following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• adhering to restaurant performance standards for crew stations and as per shift manager directions
• being aware of the goals and targets of the restaurant
• maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
• report all work related near misses, injuries and illnesses as soon as possible
• follow correct procedures and reasonable instructions including wearing personal protective equipment (ppe) when instructed

• positive team player
• previous customer service experience within a dynamic, fast paced environment
• excellent communication skills
• strong focus on the customer
• flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends)
• passion for fantastic customer service
• thrive on customer satisfaction
• healthy obsession with coffee

opportunity to grow with us and carve a glorious career