Restaurant Team Member

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
• Carry out temperature checks and record as per company process
• Complete daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Being aware of the goals and targets of the restaurant
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
• Report all work related near misses, injuries and illnesses as soon as possible
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed

• Previous customer service experience within a dynamic, fast paced environment
• Excellent communication skills
• Strong focus on the customer
• Flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends)
• Positive team player

• Passion for fantastic customer service
• Thrive on customer satisfaction
• Healthy obsession with coffee

Opportunity to grow with us and carve a glorious career