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The role is responsible for the provision of quality Catering service in line with standards of Catering practice. As a key member of the frontline team, the Restaurant Team Lead will demonstrate supervisory skills and facilitate effective communication with colleagues in the hospital. The position requires a collaborative approach to the development of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives.
Job Responsibility:
Supervise the Unit/Team taking responsibility for the safe delivery and co-ordination of services
Contribute to the planning, development and monitoring of human and budget resource plans
Ensure that services are based on the latest research findings and constitute best practice
Monitor complaints and investigate complaints, taking corrective action as appropriate
Ensure that all records are properly and accurately maintained
Ensure all equipment is maintained and serviced as appropriate
Communicate and develop effective relationships with Medical Consultants, Clinical Nurse Managers and other relevant hospital staff
Identify opportunities for the development of services
Liaise with the Head of Clinical & Nursing Services providing feedback on Department activity and issues
Ensure that systems for the provision of services are satisfactory
In conjunction with the Manager, undertake an annual review of services
In consultation with staff continually monitor stock levels, suitability, usage and potential for savings
Provide advice to the Head of Clinical & Nursing Services on matters relating to the service
Promote a patient/visitor centred culture
Provide management and leadership for the team
Train staff to comply with HACCP, and infection control
Promote an environment that is conducive to the development of best practice
Maintain a high level of staff morale
Play a role in the recruitment and selection of staff
Ensure that all new staff receive an adequate orientation and induction programme
Ensure that the team are effectively supported with annual reviews
Provide a duty roster
Comply with all HR system and policy requirements
Establish a formal mechanism for communication among the team
Provide professional and personal development opportunities for all staff
Maintain accurate records of all study leave and education resources used
Develop and implement an enhanced staff competence assessment
Facilitate study days and leave for staff
Ensure that there is compliance with all relevant Hermitage Medical Clinic guidelines, policies, procedures and relevant legislation
Encourage continuous review and evaluation of policies, guidelines and existing practices
Promote a culture of continuous quality improvement
Contribute to the setting and monitoring of core objectives, standards and key performance indicators
Participate in the requirements of the hospitals accreditation process
Participate in the requirements of the hospital’s risk management programme
Promote the delivery of a high standard of care
Encourage evidence-based practice
Work with members of the Multidisciplinary team in devising Standard Operating Procedures
Provide clinical nursing leadership in proactively addressing ethical and quality of service issues
Requirements:
4 years’ Ward host/ restaurant experience
Relevant qualification
Knowledge of HACCP including good hygiene practices or Five years’ experience in Head Chef role