Restaurant Supervisor Job at 14forty (London)

Job Description

At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset , refresh and have fun. We empower our people through togetherness , we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food ,drink and service ,want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for a Restaurant Supervisor to join our team in London.

Job Responsibility

Supervise the day-to-day restaurant and hospitality operations to ensure smooth and efficient service
Lead by example in delivering excellent customer service and maintaining high standards of presentation
Ensure all food and beverages are prepared, presented, and served to company and client standards
Coordinate daily service requirements, staffing levels, and operational priorities
Monitor service quality and take corrective action where necessary to maintain standards
Assist with hospitality events, meetings, conferences, and special functions if required
Ensure service areas, dining rooms, and hospitality spaces are prepared and presented to a high standard
Supervise, motivate, and support catering and hospitality staff
Provide training, coaching, and guidance to team members
Conduct daily briefings and communicate operational requirements effectively
Monitor staff performance and contribute to performance reviews
Ensure adequate staffing levels are maintained throughout service periods
Promote teamwork and maintain a positive working environment
Build and maintain positive relationships with clients, customers, and colleagues
Handle customer enquiries, requests, and complaints professionally and efficiently
Ensure all customers receive a friendly, welcoming, and knowledgeable service
Promote a customer-focused culture throughout the team
Assist with stock ordering, stock rotation, and inventory management
Participate in monthly stock takes and maintain accurate records
Monitor waste levels and implement measures to improve efficiency and reduce costs
Support the Retail Manager in achieving budgetary and financial targets
Ensure compliance with all company policies and statutory regulations, including: Food Safety, HACCP, COSHH, Health & Safety legislation, Allergen Management
Conduct regular checks to maintain high standards of cleanliness and hygiene
Report maintenance issues, equipment faults, and health and safety concerns promptly
Ensure all team members wear the correct uniform and personal protective equipment where required
Complete daily operational records and reports accurately
Maintain attendance, training, and compliance records
Assist with scheduling and rota planning as directed by management
Attend company meetings and training sessions as required
Support other catering locations or departments when operationally necessary
Assist with special events, hospitality functions, and client visits
Undertake additional duties consistent with the level and responsibilities of the role

Requirements

Previous experience in a catering, hospitality, or restaurant supervisory role
Strong leadership and team management skills
Excellent customer service and communication abilities
Good understanding of food safety and health & safety requirements
Ability to work independently and as part of a team

What we offer

Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme
Volunteering days
Professional subscriptions
Recognition schemes and people awards
Long service awards
Access to some great high street discount vouchers

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Restaurant Supervisor

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