Restaurant Supervisor Job at Accor (Mexico City)

Job Description

The Restaurant Supervisor will be responsible for supporting the daily restaurant operation, supervising the service team on the floor and ensuring that every guest enjoys an authentic, smooth and memorable experience aligned with the lifestyle spirit of Hyde. This role works closely with the Restaurant Manager to ensure service standards are consistently delivered, service sequence is properly executed, menu knowledge is maintained, communication with kitchen and bar is effective, and guest requests, feedback and operational needs are handled in a timely and professional manner. This position requires an energetic, hands-on supervisor with strong floor presence, operational leadership, a genuine service attitude and experience in high-volume restaurant environments. Experience in Japanese food service will be highly valued.

Job Responsibility

Supervise the daily restaurant operation during the assigned shift
Ensure service is warm, efficient, attentive and aligned with Hyde’s personality
Support the Restaurant Manager in coordinating the service team
Supervise the proper guest welcome, table allocation, order taking, food and beverage delivery, payment process and farewell
Ensure the team follows service sequence, grooming standards, table setup and cleanliness standards
Maintain a constant floor presence, anticipating guest and team member needs
Support daily briefings, communication of promotions, menu changes, unavailable items and operational priorities
Ensure the team has proper knowledge of the menu, ingredients, allergens, dietary restrictions and guest recommendations
Coordinate with kitchen, bar and stewarding to ensure proper service timing and quality of the overall experience
Follow up on guest complaints, feedback or special requests, escalating to the Restaurant Manager when necessary
Support the training of servers, runners, bussers, hosts and other service team members
Supervise the proper use of POS systems, orders, payments, open checks and closing procedures
Review cleanliness, organization and availability of operating equipment, chinaware, glassware, silverware, linen and service supplies
Support operating inventory control and proper care of equipment
Ensure compliance with hygiene, food safety, responsible alcohol service and internal policies
Support the coordination of schedules, days off, attendance and team-related operational matters
Promote a positive, respectful, collaborative and service-oriented work environment
Actively participate in initiatives to improve guest satisfaction, sales, operational efficiency and team engagement
Communicate any operational, maintenance, safety or service-related situation that may impact the guest experience

Requirements

High school diploma required
technical studies or degree in Tourism, Hospitality Management, Culinary Arts, Food & Beverage or a related field will be valued
Minimum of two years of experience in restaurants, hotels, bars, specialty restaurants or high-volume concepts
Previous experience as Captain, Restaurant Supervisor, Head Waiter or similar role will be highly valued
Knowledge and experience in Japanese food service required, including basic understanding of dishes, ingredients, service timing, presentation and guest recommendations
Knowledge of Japanese dishes such as sushi, sashimi, nigiri, maki, ramen, tempura, robata or izakaya will be highly valued
Knowledge of service sequence, table setup, complaint handling, order taking and hospitality standards
Knowledge of POS systems and basic procedures for payments, check closing and operational reports
Ability to lead teams during service and follow up on instructions clearly and effectively
Ability to train, coach and support the team on the floor with a positive attitude
Excellent grooming, verbal communication and interpersonal skills
Genuine service attitude, energy, empathy and attention to detail
Ability to work under pressure, solve problems and remain calm during high-demand periods
Availability to work flexible schedules, rotating shifts, weekends and holidays
Conversational English required
Knowledge of hygiene, food safety standards and responsible alcohol service
Passion for hospitality, food culture and creating memorable experiences

What we offer

The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand
The chance to challenge the norm and work in an environment that is both creative and rewarding
Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity
A competitive package and plenty of opportunity for development
Discounts across the entire Ennismore family of brands

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Restaurant Supervisor

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