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We are seeking an experienced and motivated Floor Supervisor to oversee daily club operations and ensure exceptional experiences for our members and their guests. The ideal candidate will lead by example, manage front-of-house staff, and maintain the highest standards of service, hospitality, and operational excellence befitting our exclusive club environment.
Job Responsibility:
Supervise and coordinate front-of-house team including servers, hosts, and support staff
Conduct pre-shift meetings and communicate daily specials, club events, and operational updates
Train new employees on service standards, club protocols, and member recognition procedures
Schedule staff and manage time-off requests to ensure adequate coverage
Provide ongoing coaching and performance feedback to team members
Monitor service quality and member satisfaction throughout each shift
Handle member concerns and resolve issues promptly with discretion and professionalism
Ensure adherence to club service standards and hospitality protocols
Assist with member and guest reception, seating coordination, and special arrangements
Maintain visual presence throughout club facilities to anticipate member needs
Uphold club dress code and behavioral standards for all members and guests
Collaborate with management on food and beverage event ideation and execution
Assist in menu curation and seasonal menu development initiatives
Stay current with hospitality industry trends and recommend innovative service concepts
Support planning and execution of member events, private dining experiences, and special occasions
Coordinate with culinary team on menu pairings and presentation standards
Open and close club facilities according to established procedures
Oversee POS system operations, and end-of-shift reporting
Monitor inventory levels for front-of-house supplies and coordinate restocking
Ensure compliance with health, safety, and sanitation standards
Coordinate with kitchen staff to manage food timing and special member requests
Maintain confidentiality and discretion regarding member information and activities
Complete daily operational reports and incident documentation
Assist with staff scheduling and labor cost management
Participate in management meetings and contribute to operational improvements
Assist with member event coordination and special functions
Requirements:
2+ years of supervisory experience in upscale restaurant, hotel, or private club environment
Demonstrated experience in food and beverage event ideation and execution
Background in menu curation and development
Strong knowledge of current hospitality trends and industry best practices
Strong leadership and communication skills with emphasis on discretion and professionalism
Knowledge of POS systems and basic club management technology
Ability to work flexible hours including evenings, weekends, and holidays
Food safety certification (or willingness to obtain)
RBS (Responsible Beverage Service) certification or willingness to obtain within 14 days of hire
High school diploma or equivalent required
Nice to have:
Associate's degree in hospitality management, culinary arts, or related field
Experience with staff scheduling software
Previous fine dining or high-volume service experience
Private club or luxury hospitality background
Wine knowledge and beverage program experience
Experience managing multiple operational aspects in smaller restaurant environments
What we offer:
Competitive salary commensurate with experience
Performance-based bonuses
Health insurance and paid time off
Daily meal credit
Opportunities for advancement within the organization
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