Restaurant Supervisor

• Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior in their sections
• Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest
• Lead by example through your service, setting the tone for energy, professionalism, and guest care
• Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette
• Handle guest feedback efficiently and resolve any service issues with care and urgency
• Engage with VIP guests discreetly and professionally, maintaining the high standards expected in our unique setting
• Execute and monitor opening, shift change, and closing duties, ensuring consistency and readiness
• Conduct daily briefings, assign floor sections, and ensure all team members are aligned and ready
• Help manage daily staffing levels and adapt floor coverage in real time based on guest flow
• Communicate effectively with the kitchen and bar to maintain seamless service
• Maintain floor standards for presentation, cleanliness, and atmosphere throughout service
• Actively participate in departmental meetings and team briefings, offering support and guidance to team members when needed to achieve collective objectives
• Monitor compliance with health, safety, sanitation, and alcohol awareness standards
• Familiarise yourself with relevant health and safety legislation and ensure team members comply with regulations
• Act in accordance with fire safety instructions and promote a safe working environment
• Attend to and stay updated on mandatory training and legislative changes
• Assess staffing needs and develop plans for future growth
• Coach, train, and nurture more junior members of staff
• Elevate team performance, morale, productivity, and enthusiasm

• Minimum 1 year of experience in a similar role within a luxury dining room/property
• Someone who is not afraid of a quiet service, where focus and commitment must still be maintained
• Excellent knowledge of cocktails, spirits, wines and champagne. Strong French wine knowledge with an ability to treat our wines with care, but not fuss. A desire to learn more about the wines on our list is a must
• Someone who feels at home on the dining room floor—personable, gracious, and always guest-first
• Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members
• Strong upselling skills and ability to tailor service to differing guests’ needs
• Someone who stays informed about new trends, fashions, art, and culture
• Self-starter with creativity, high drive, and result-oriented approach
• Strong work ethic and ability to handle tasks under pressure and meet deadlines
• Strong leadership skills to motivate the team and maintain a high level of service
• Calm under pressure, exceptionally detail-oriented, and always aiming higher
• Availability to work flexible shifts, including evenings, weekends, and holidays

Ability to speak and write French

• Enhanced annual leave, increasing with length of service
• Complimentary meals while on duty
• £1,000 Refer a Friend bonus scheme
• Ongoing learning and professional development opportunities
• Reward programmes, long service recognition, and employee appreciation incentives
• Employer pension contribution of 3%
• Complimentary dry cleaning
• Enhanced maternity and paternity pay
• A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message
• Access to the HSF Health Plan, including: Dental reimbursement
• 24/7 GP advice line and confidential counselling support, including assistance for dependents
• Optical reimbursement
• Complimentary cover for your partner and children
• High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers
• Discounted gym memberships