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The Misono Restaurant Supervisor reports directly to the Misono Restaurant Manager and will be required to provide hands on support to the entire front of house team as well as have excellent food and beverage knowledge. You will be accountable for the efficient operation of the high-volume service environment and upholding our premium customer service standards.
Job Responsibility:
Ensure staff is working together as a team to ensure optimum service and that guest needs are met
Inspect grooming and attire of staff, and rectify any deficiencies
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness
Complete scheduled inventories and stock and requisition necessary supplies
Monitor dining rooms for seating availability, service, safety, and well being of guests
Complete work orders for maintenance repairs
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Requirements:
Previous experience in a supervisory role in a fast-paced and/or premium restaurant/bar environment is highly desirable
Passion for the industry with a continuous thirst for knowledge
Excellent customer service skills
Motivational leadership skills with the proven ability to coach and train your team
Exceptional grooming standards appropriate for a 5-star environment
Availability to work across a 7 day a week roster including weekends, evenings and public holiday
What we offer:
Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy