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Servers will need to greet members, and their guests, take customer’s orders, serve food and beverages, prepare itemized checks, and accept payments. Servers may perform additional duties, which may include escorting guests to tables, setting up and clearing tables, or operating a cash register. They also check the identification of patrons to ensure they meet the minimum age requirement for the purchase of alcohol.
Job Responsibility:
Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Escort customers to their tables
Explain how various menu items are prepared, describing ingredients and cooking methods
Inform customers of daily specials
Prepare checks that itemize and total meal costs and sales taxes
Present menus to patrons and answer questions about menu items, making recommendations upon request
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
Serve food and/or beverages to patrons
prepare and serve specialty dishes at tables as required
Stock service areas with supplies such as coffee, food, tableware, and linens
Follow food best practices
Adhere to company policy and State and Federal regulations regarding service of alcohol
Demonstrate current and working knowledge of restaurant environment
Follow Food Safety standards and maintains work area and equipment in accordance with Health Department and ServeSafe standards
Follow area specific steps of service
Educate, sample and serve food products
Effectively deal with multiple customers and communicate customer requests or concerns and service flow issues with servers and manager of duty
Seat customers when needed at clean tables avoiding over seating
Knowledgeable of host duties and responsibilities, table numbers and station assignments
Answer phone and records reservations
Follow station specific duties and responsibilities
Open and/or close area following appropriate checklist
Produce and present freshly prepared products following recipes and/or build sheets and merchandise standards
Maintain personal hygiene and professional dress code to comply with Food Division and Health Department standards
Work with the server assistants to assist in clearing and resetting tables
Requirements:
Must be professional, polite, and reliable
Must be able to learn and describe food proficiently
Must be able to stand and exert well-paced mobility for up to 4 hours in length
Must be able to exert well-paced mobility in limited space
Must have the ability to bend, squat and lift up to 50 lbs. on a regular and continuing basis
Understand and respond to employee and guest verbal requests and visual cues in a loud and extremely busy environment
A minimum of a High School diploma is preferred but may be waived with the right level of experience (3+ years serving experience in a fine dining or high volume environment)