Restaurant Reservations Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Qatar, Doha

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Restaurant Reservations Agent at The Ritz-Carlton Doha will ensure the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The role involves maintaining cleanliness, engaging with guests, and supporting team goals to provide exceptional service.

Job Responsibility:

Assist other departments when needed to ensure optimum service to guests
Maintain cleanliness of work areas throughout the day
Stand, sit, or walk for an extended period of time or for an entire work shift
Read and visually verify information in a variety of formats
Enter and locate work-related information using computers and/or point of sale systems
Exchange information with other employees using electronic devices
Engage guests in conversation regarding their stay, property services, and area attractions/offerings
Follow all company safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination on any protected basis
Empowerment to be creative, thoughtful and compassionate
Proud of the work you do and who you work with
Chance to be part of a global brand leader in luxury hospitality

Additional Information:

Job Posted:
July 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Restaurant Reservations Agent