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We are seeking a passionate and experienced Restaurant Manager (Outlet Manager) to oversee the operations of one of our premier dining outlets at Four Seasons Hotel Madinah. Reporting to the Director of restaurants, you will be responsible for leading the outlet team, managing daily operations, ensuring exceptional service quality, and driving revenue through effective strategies. You will play a key role in enhancing the guest experience while maintaining high standards of hospitality and operational efficiency.
Job Responsibility:
Oversee the daily operations of the designated food and beverage outlet, ensuring that all aspects of service, presentation, and guest satisfaction meet Four Seasons standards
Lead, manage, and motivate the outlet team, providing guidance, training, and regular performance feedback
Ensure consistent high-quality food and beverage service, from preparation to guest interaction, in line with Four Seasons luxury standards
Collaborate with the culinary team to create and refine the outlet's menu, ensuring it meets guest expectations, seasonal trends, and cost-effective pricing strategies
Manage inventory, ordering, and supplier relationships to ensure optimal stock levels and quality control
Monitor outlet budgets, controlling costs related to food, beverages, labor, and other operational expenses while optimizing revenue opportunities
Handle guest feedback, ensuring all issues are addressed promptly and professionally to maintain high satisfaction levels
Develop and implement strategies to drive revenue growth, enhance guest experience, and increase profitability for the outlet
Ensure compliance with all health, safety, and hygiene regulations and oversee regular inspections of the outlet and equipment
Coordinate with other hotel departments, including housekeeping, front desk, and engineering, to ensure smooth operations and guest satisfaction
Organize and host promotional events, ensuring that the outlet remains competitive and attractive to both in-house guests and external customers
Requirements:
Degree in Hospitality Management, Business Administration, or a related field is preferred
Proven experience as an Outlet Manager or similar role in a luxury hotel or fine dining environment
Strong leadership, communication, and organizational skills
In-depth knowledge of food and beverage operations, service excellence, and guest satisfaction
Ability to manage budgets, optimize costs, and drive revenue generation in the outlet
Exceptional interpersonal skills, with the ability to build rapport and maintain strong relationships with guests and team members
Proficiency in English
Arabic language skills are a plus
Suitable candidates must be eligible to work in Saudi Arabia
Nice to have:
Arabic language skills are a plus
What we offer:
Competitive salary in a tax-free environment
Housing and transportation allowances
30 days of vacation plus public holidays
Complimentary meals and uniform cleaning
Medical and life insurance
Employee Assistance Program and worldwide complimentary room nights