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Responsible for the overall operations and service of meals in all dining venues of the community. Responsible for the hiring, training and development, and ongoing performance management of the wait staff working in all dining venues of the community.
Job Responsibility:
Responsible for the overall operations and service of meals in all dining venues of the community
Responsible for the hiring, training and development, and ongoing performance management of the wait staff
Provide high levels of customer service and create a restaurant style dining atmosphere
Work closely with Director of Culinary Services and Executive Director to keep residents satisfied
Assist with the preparation and execution of the Art of Atria Dining enhancement programs
Review the daily menu with residents and staff
Orient new residents to menus, dining room hours, and dress code
Solve issues before they become problems or complaints
Assist with room service delivery
Document and report resident attendance for meals
Train and uphold Quality Enhancement standards
Create dining staff cleaning schedules and task lists
Ensure staff handles dishes, silverware, glassware according to guidelines
Maintain dining room in a clean, crisp, upbeat atmosphere
Ensure dining room floors are clean and receive regular maintenance
Ensure trash/refuse containers are emptied and kept clean
Ensure beverage equipment, storage areas are kept clean and in good working condition
Verbally and visually confirm resident satisfaction
Assist with transportation and storage of food and supplies
Ensure dining room side work is completed prior to end of each shift
Hold staff accountable to maintain café and hospitality stations
Interview, hire, coach, train and develop wait staff
Conduct ongoing and annual performance appraisals
Coach and train new and current wait staff
Assist Director of Culinary Services with back of the house operations as needed
Assist with preparation and execution of special events, banquets, and theme meals
Communicate resident likes and dislikes to cooks and Director
Communicate complaints and compliments in the dining room
Conduct pre-meal stand up meetings
Attend resident Food for Thought meetings
Attend and participate in monthly department meetings/in-services
Notify Director of Culinary Services when mechanical problems occur
Manage schedules in accordance to resident census and budgets
Communicate food order accurately to avoid waste
Manage budget for items such as table linen, uniforms, payroll and special events
Assist in planning and development of menus
Ensure safety and security procedures are followed
Requirements:
High School Diploma or General Education Degree (GED) required
Two (2) years of experience in front of the house supervision
Strong organization and time management skills
Basic Computer skills – Microsoft word and Excel
Able to carry a tray with at least six (6) meals and/or beverages at any given time
Nice to have:
College or culinary institute degree
What we offer:
Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans (medical, vision, dental, company paid short term and long term disability, voluntary benefits)
Career Advancement Opportunities
Tuition Reimbursement (up to $5,250 a year)
Employee Loyalty Rewards Program
Retirement Savings Plan with Employer Match (50% match after one year)