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Restaurant Manager

Flockhill Lodge

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Location:
New Zealand , Christchurch Central

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

70000.00 - 78000.00 NZD / Year
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Job Description:

Flockhill Lodge is a luxury retreat in the heart of the Southern Alps, where raw natural beauty meets refined service. 90 minutes from Christchurch, we deliver immersive guest experiences built on authenticity, storytelling, and world-class hospitality. As Restaurant Manager, you’ll be at the centre of our lodge dining experience—leading daily operations, shaping service culture, and creating seamless connections between the kitchen, bar, and front-of-house teams. Your role is crucial in building guest relationships, upholding our service ethos, and ensuring every detail reflects Flockhill’s values of Refined Service, Refined Adventure, and Refined Wellness.

Job Responsibility:

  • Help to oversee daily restaurant operations including staffing, reservations, and service flow
  • Lead service on the floor with elegance and professionalism, ensuring an exceptional guest experience
  • Build and maintain strong guest relationships, handling queries or complaints with care
  • Assist in monitoring financial performance, including food and beverage costs, reporting, and inventory control
  • Recruit, train, and coach front-of-house staff to deliver luxury service standards
  • Ensure compliance with liquor licensing, health, and safety regulations
  • Collaborate with the Executive Chef, Food & Beverage Manager, and Bar team to align service and guest expectations
  • Uphold Flockhill’s ethos of refined, authentic, and story-driven hospitality

Requirements:

  • 5+ years’ experience in luxury dining or hospitality, including at least 2 years in a management role
  • Strong knowledge of fine dining service, wine, cocktails, and bar operations
  • Proven leadership, communication, and organisational skills
  • Calm, professional problem-solving abilities under pressure
  • Intermediate computer literacy (MS Word, Excel, Outlook
  • RMS experience preferred)
  • A proactive, hands-on approach with flexibility to work evenings, weekends, and peak seasons
  • A passion for delivering refined guest experiences and building a culture of excellence

Nice to have:

RMS experience

What we offer:
  • Leading service in a luxury lodge setting with a reputation for storytelling and authenticity
  • Daily staff meals prepared by our culinary team
  • On-site staff accommodation in a stunning alpine environment
  • A supportive, close-knit team committed to excellence
  • Consecutive days off where possible to support a balanced lifestyle

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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