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The Restaurant General Manager must have previous food service and bar experience and possess outstanding leadership and guest service skills. This position is responsible for maintaining high standards of guest service, safety, and cleanliness. The Food & Beverage Manager will ensure that each guest has a positive experience and that all expectations are exceeded, while resolving any issues that may arise. They will be responsible for exemplifying our culture.
Job Responsibility:
Oversee a team of employees including hiring, development, scheduling and training
Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
Create a service first work environment
Assure cleanliness of both front and back of the house areas
Assign service-related tasks to servers
Ensure dining tables are properly prepared for service
Communicate to staff all current menu choices, specials and menu deviations, or if the kitchen staff is running out of any items
Assist with special events as needed.
Adhere to grooming and appearance standards consistently.
Understand and communicate products and services available at the hotel.
Follow all company safety and security policies and procedures
Ensure team members' uniform is neat and professional and grooming standards have been followed
Anticipate and address guests' service needs
Thank guests with genuine appreciation
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standard
Performs other duties as assigned, requested or deemed necessary by management
Requirements:
Minimum of 3-5 years Restaurant Management
Ability to direct and coordinate the organization's goals and objectives
Hands on leadership style. Able to build, coach, and develop a team
Exceptional customer service and problem-solving skills
Detail oriented with focus on quality, perform all duties as required or requested
Open availability including nights, weekends, and holidays when restaurant is open and based upon the needs of the business