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Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
Job Responsibility:
Supervise and manage employees
Manage all day-to-day operations
Maintain service and sanitation standards in restaurant, bar/lounge and room service areas
Review staffing levels to ensure guest service, operational needs and financial objectives are met
Lead, influence, and encourage others
Ensure compliance with all food & beverage policies, standards and procedures
Provide services that are above and beyond for customer satisfaction and retention
Handle guest problems and complaints
Provide guidance and direction to subordinates
Identify educational needs of others and develop formal training programs
Ensure employees are treated fairly and equitably
Analyze information and evaluate results to choose the best solution and solve problems
Assists servers and hosts on the floor during meal periods and high demand times
Recognize good quality products and presentations
Supervise daily shift operations in absence of Assistant Restaurant Manager
Oversee financial aspects of the department including purchasing and payment of invoices.
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area.