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The Restaurant Manager will be responsible for overseeing all aspects of the restaurant’s operations during its launch and beyond. This role requires a dynamic and results-driven individual to manage the restaurant’s staff, ensure an outstanding guest experience, and contribute to the overall profitability of the business. As a key leader, the Restaurant Manager will coordinate with the General Manager & Assistant General Manager to ensure smooth and efficient operations from the pre-opening phase through the restaurant’s ongoing daily management.
Job Responsibility:
Lead the setup and preparation of the restaurant for opening, including staffing, inventory, and vendor relationships
Assist in hiring, onboarding, and training staff to deliver excellent service in line with company standards
Ensure all licenses, permits, and health regulations are in compliance with local laws
Manage staff scheduling, ensure efficient service during peak hours, and adjust staffing levels as needed
Monitor and maintain the highest standards of food quality, service, and cleanliness
Ensure all areas of the restaurant are stocked and organized before opening each day
Resolve any operational challenges quickly and effectively, including handling customer complaints and feedback
Manage the restaurant’s financial performance by overseeing sales, labor, and cost control
Monitor daily sales and labor reports and adjust accordingly to maximize profitability
Collaborate with the General Manager to establish budgets and track key performance metrics (e.g., food costs, labor costs, and profitability)
Handle cash management, POS systems, and daily financial reporting
Conduct regular staff meetings and training to maintain a positive work environment and continuous improvement
Evaluate staff performance, provide constructive feedback, and address any issues related to discipline or conflict resolution
Ensure that every guest enjoys a memorable dining experience, providing a warm and welcoming atmosphere
Address customer inquiries, requests, and complaints in a prompt and professional manner
Implement strategies to build customer loyalty and repeat business
Build and maintain strong relationships with vendors and suppliers
Order food, beverages, and supplies to maintain optimal inventory levels, avoiding overstock or shortages
Track inventory levels, reduce waste, and control costs associated with purchasing
Requirements:
Bachelor’s degree in Hospitality, Business, or related field (preferred)
Proven experience in restaurant management required
In-depth knowledge of restaurant operations, including FOH and BOH processes
Excellent communication, organizational, and multitasking abilities
Proficiency in Resy & Toast (POS) systems, inventory management, and financial reporting
Strong understanding of health and safety regulations and compliance
Ability to work flexible hours, including evenings, weekends, and holidays