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The Restaurant Manager is responsible for leading all front-of-house operations while ensuring an exceptional guest experience that reflects the standards of a Michelin-starred dining establishment. This role oversees service execution, staff development, guest relations, financial performance, and operational excellence. The Restaurant Manager serves as a key leader on the floor, maintaining the highest levels of hospitality, professionalism, and attention to detail. The ideal candidate is a polished hospitality professional with fine dining experience, strong leadership skills, and a passion for delivering memorable guest experiences.
Job Responsibility
Lead, motivate, and develop front-of-house team members, including captains, servers, hosts, bartenders, and support staff
Foster a culture of excellence, accountability, and continuous improvement
Conduct pre-shift meetings and ongoing training sessions
Coach employees on service standards, product knowledge, and guest engagement
Assist with recruitment, interviewing, onboarding, and performance management
Ensure compliance with all company policies and labor laws
Deliver exceptional hospitality and ensure every guest receives personalized, attentive service
Actively engage with guests throughout service and address concerns promptly and professionally
Build and maintain relationships with VIP guests and regular clientele
Resolve guest complaints and service recovery situations with discretion and urgency
Ensure service standards consistently meet or exceed Michelin-level expectations
Oversee all daily dining room operations and service execution
Maintain restaurant cleanliness, organization, and presentation standards
Monitor reservations, seating flow, and guest pacing
Coordinate effectively with culinary, pastry, beverage, and management teams
Ensure proper opening, service, and closing procedures are followed
Assist in achieving revenue, labor, and profitability goals
Monitor labor costs and scheduling to meet business objectives
Review daily sales reports and operational metrics
Support inventory management and cost-control initiatives
Ensure accurate cash handling and POS procedures
Maintain extensive knowledge of menus, ingredients, wine, spirits, and seasonal offerings
Ensure compliance with all health, safety, sanitation, and alcohol service regulations
Uphold Michelin-level service standards and company operating procedures
Support special events, private dining experiences, and VIP functions
Requirements
Minimum 3–5 years of restaurant management experience in upscale or fine dining establishments
Proven experience leading front-of-house teams
Strong understanding of luxury hospitality and guest service standards
Excellent communication, leadership, and interpersonal skills
Ability to remain composed and effective in a fast-paced environment
Proficiency with POS systems, reservation platforms, and Microsoft Office
Flexible schedule, including evenings, weekends, and holidays
Nice to have
Michelin-starred or luxury hospitality experience
Advanced wine and beverage knowledge
Sommelier certification or hospitality management education
Experience with platforms such as OpenTable, SevenRooms, or Resy