Restaurant Manager Job at Marriott Bonvoy (Amman)

Job Description

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

Job Responsibility

Supervises and manages employees
Manages all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
Develops specific goals and plans to prioritize, organize, and accomplish your work
Ensures and maintains the productivity level of employees
Provides the leadership, vision and direction to bring together and prioritize the departmental goals
Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management
Ensures compliance with all applicable laws and regulations
Ensures compliance with food handling and sanitation standards
Ensures staff understands local, state and Federal liquor laws
Establishes and maintains open, collaborative relationships with employees
Establishes guidelines so employees understand expectations and parameters
Monitors alcohol beverage service in compliance with local laws
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs
Manages day-to-day operations, ensures quality, standards and meets customer expectations
Displays leadership in guest hospitality
Empowers employees to provide excellent customer service
Acts as guest service role model
Handles guest problems and complaints
Meets with guests to obtain feedback
Ensures corrective action is taken to improve service
Incorporates guest satisfaction as a component of departmental meetings
Manages service delivery in outlets
Provides guidance and direction to subordinates
Identifies educational needs of others, develops training programs
Ensures employees are treated fairly and equitably
Strives to improve employee retention
Ensures employees receive on-going training
Solicits employee feedback
Strives to improve service performance
Ensures recognition is taking place
Provides information to supervisors, co-workers, and subordinates
Analyzes information and evaluates results to solve problems
Assists servers and hosts on the floor
Recognizes good quality products and presentations
Supervises daily shift operations in absence of Assistant Restaurant Manager
Oversees financial aspects including purchasing and payment of invoices

Requirements

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area

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