Restaurant Manager Job at Four Seasons (Whistler)

Job Description

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant. They are responsible for ensuring excellent customer service, managing the restaurant staff, maintaining quality standards, and maximizing profitability. The manager plays a crucial role in creating a positive dining experience for customers while ensuring efficient and smooth restaurant operations.

Job Responsibility

Staff Management: Recruit, train, and supervise the restaurant staff, including waitstaff, server assistant and host
Schedule shifts and manage staff rotations to ensure optimal coverage during peak hours
Ensure payroll is processed in timely manner
Provide coaching, guidance, and performance feedback to employees to maintain high service and performance standards
Foster a positive work environment, encourage teamwork, and resolve any staff-related issues or conflicts to enforce Golden Rule
Customer Service and Guest Experience: Maintain a strong focus on guest satisfaction, ensuring that guests have an exceptional dining experience
Interact with customers, handle complaints or concerns, and address any issues promptly and professionally
Monitor service quality, table turnover, and overall guest satisfaction, taking appropriate actions to improve where necessary
Keep Open Table inventory at optimum level
Regularly review customer feedback on Medallia, Open Table, Google and direct feedback via glitches and email and follow up with guest to ensure proper resolution and make necessary adjustments to improve service and exceed guest expectations
Operations and Financial Management: Oversee daily restaurant operations, including opening and closing procedures, ensuring compliance with health and safety regulations
Manage inventory, ordering, and stock control to minimize waste and maximize profitability
Ensure month end inventories are completed in a timely manner and comments updated for variance reports
Analyze financial reports, such DRR, forecast sheets, P&L's and budgets, to identify areas for improvement and implement strategies to achieve financial targets in collaboration with Marketing and culinary team
Implement cost-control measures, monitor expenses, and work towards optimizing operational efficiency
Keep close eye on labor and Opex costs and work with Purchasing to secure best products at best pricing
Collaborate with the marketing team to develop and implement promotions, special events, and marketing initiatives to attract and retain customers
Menu Development and Quality Control: Work closely with the culinary team to develop and refine the menu, ensuring a diverse selection of high-quality dishes
Ensure consistent food quality, presentation, and portion sizes through regular inspections and staff training
Monitor food preparation, cooking techniques, and adherence to food safety standards to maintain excellence in food quality
Ensure staff has proper tools & training to deliver exceptional guest experience
Compliance and Regulations: Ensure compliance with local, provincial, and federal regulations, including health and safety standards, liquor licensing, and employment laws
Keep PCI compliance and controls in check on regular basis
Stay updated on industry trends, food safety protocols, and best practices in restaurant management

Requirements

Previous experience as a restaurant manager, preferably in a high-end dining establishment
Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team
Excellent customer service and communication skills
Sound knowledge of restaurant operations, including food and beverage management, staffing, and financials
Proven track record in driving sales, achieving targets, and managing costs
Ability to multitask, prioritize, and problem-solve in a fast-paced environment
Knowledge of health and safety regulations and compliance
Flexibility to work evenings, weekends, and holidays as required

What we offer

Monthly Housing Allowance
Clothing Allowance
Annual Incentive Plan
Winter Leisure Pass
ski pass or leisure benefit
Use of the Fitness Facility
Medical, Dental and Sick leave coverage
Company pension plan
Employee Travel Program
complimentary and reduced rates at Four Seasons Worldwide
Excellent Training and Development opportunities
Complimentary meal per shift in our employee dining room
Employee Recognition Programs
Dry Cleaning Services
Onsite parking

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Restaurant Manager

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