Restaurant Manager

• Champion a resident-first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail
• Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution
• Anticipate client and guest needs, resolving issues discreetly and proactively
• Gather client and guest feedback to continuously enhance the overall experience
• Conducting site show rounds for prospective clients, families, and partners
• Conducting menu tastings and working closely with clients to tailor events to their expectations
• Identifying and developing marketing and promotional opportunities to enhance event uptake and brand awareness
• Maintain consistently high service standards aligned with brand and hospitality expectations
• Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events
• Oversee event setup, service flow, and breakdown to ensure flawless execution
• Collaborate with culinary, sales, and event teams to deliver cohesive and timely service
• Ensure menus, service styles, and event details align with client expectations and brand standards

• Passion for service excellence and people
• Proven experience as an Event Manager or in a senior hospitality/events role
• Strong project management skills with the ability to manage multiple events simultaneously
• Knowledge of KPIs and marketing techniques relevant to event and hospitality management
• Outstanding communication, presentation, and negotiation skills
• A strong customer service ethos with a genuine passion for creating memorable experiences
• A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential)

A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential)

• Free, tasty meals
• 28 days of holiday (after two years, 31 days)
• Leave for life's important moments
• Paid volunteering days
• Career development and learning opportunities
• Mental health support and wellbeing perks
• Pension schemes and life assurance
• Exclusive discounts on entertainment, leisure, and travel
• Performance-based bonus