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Restaurant Manager

elior.co.uk Logo

Elior UK

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

17.26 GBP / Hour
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Job Description:

Elior – More than a meal, it’s a community. At Elior, dining is about more than exceptional food. We create welcoming, refined spaces where the over-55 community can come together, connect, and enjoy meaningful moments. Every dish is thoughtfully prepared using fresh ingredients, expert care, and a genuine passion for bringing people together. Our client, Riverstone Living – Bishops Avenue combines luxury apartments with the services of a private members’ club and a boutique hotel. Designed for people over 65, it supports an active, independent lifestyle while offering reassurance through service, security, and wellbeing support. The Role – Restaurant Manager Based onsite at our Bishops Avenue residence, we are seeking a Restaurant Manager to ensure that every event delivers a seamless, memorable guest experience while maintaining operational efficiency, quality standards, and profitability. Working Pattern: 2 days out of 7 | 10:00am - 8:00pm | 20 hours per week. This position is eligible for a performance-based bonus in addition to base compensation.

Job Responsibility:

  • Champion a resident-first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail
  • Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution
  • Anticipate client and guest needs, resolving issues discreetly and proactively
  • Gather client and guest feedback to continuously enhance the overall experience
  • Conducting site show rounds for prospective clients, families, and partners
  • Conducting menu tastings and working closely with clients to tailor events to their expectations
  • Identifying and developing marketing and promotional opportunities to enhance event uptake and brand awareness
  • Maintain consistently high service standards aligned with brand and hospitality expectations
  • Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events
  • Oversee event setup, service flow, and breakdown to ensure flawless execution
  • Collaborate with culinary, sales, and event teams to deliver cohesive and timely service
  • Ensure menus, service styles, and event details align with client expectations and brand standards

Requirements:

  • Passion for service excellence and people
  • Proven experience as an Event Manager or in a senior hospitality/events role
  • Strong project management skills with the ability to manage multiple events simultaneously
  • Knowledge of KPIs and marketing techniques relevant to event and hospitality management
  • Outstanding communication, presentation, and negotiation skills
  • A strong customer service ethos with a genuine passion for creating memorable experiences
  • A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential)

Nice to have:

A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential)

What we offer:
  • Free, tasty meals
  • 28 days of holiday (after two years, 31 days)
  • Leave for life's important moments
  • Paid volunteering days
  • Career development and learning opportunities
  • Mental health support and wellbeing perks
  • Pension schemes and life assurance
  • Exclusive discounts on entertainment, leisure, and travel
  • Performance-based bonus

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Parttime
Work Type:
On-site work
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