Restaurant Manager - The Lounge & Bar Job at Marriott Bonvoy (Hong Kong)

Job Description

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

Job Responsibility

Supervises daily restaurant operations
Assists with menu planning
Maintains sanitation standards
Assists servers and hosts on the floor during peak meal periods
Manages all day-to-day operations
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas
Reviews staffing levels
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Ensures compliance with all food & beverage policies, standards and procedures
Ensures compliance with all applicable laws and regulations
Ensures compliance with food handling and sanitation standards
Ensures staff understands local, state and Federal liquor laws
Establishes and maintains open, collaborative relationships with employees
Monitors alcohol beverage service
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs
Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers
Displays leadership in guest hospitality
Empowers employees to provide excellent customer service
Acts as the guest service role model
Handles guest problems and complaints
Meets with guests on an informal basis during meals or upon departure to obtain feedback
Ensures corrective action is taken to continuously improve service results
Incorporates guest satisfaction as a component of departmental meetings
Manages service delivery in outlets
Provides guidance and direction to subordinates
Identifies the educational needs of others, develops formal educational or training programs
Ensures employees are treated fairly and equitably
Ensures employees receive on-going training
Solicits employee feedback
Strives to improve service performance
Ensures recognition is taking place
Provides information to supervisors, co-workers, and subordinates
Analyzes information and evaluating results to choose the best solution and solve problems
Assists servers and hosts on the floor during meal periods and high demand times
Recognizes good quality products and presentations
Supervises daily shift operations in absence of Assistant Restaurant Manager
Oversees the financial aspects of the department including purchasing and payment of invoices
Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day

Requirements

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area

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Restaurant Manager - The Lounge & Bar

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