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Pyramid Global Hospitality Logo Pyramid Global Hospitality · -

Restaurant Host

United States, Fort Wayne · Job Posted February 20, 2026
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Job Description

The Bradley hotel is seeking energetic host/hostesses to join our team! The Host/Hostess will contribute to the mission and success of The Bradleys 2 restaurants, Arbor and Birdie's by creating exceptional ways of personalizing and providing the best guest service in the hospitality industry and ensuring our high standards of service are met. The Host/Hostess will provide prompt and courteous service to all guests, encouraging the guest to return again which will generate repeat business. The Host/Hostess is responsible for providing quality guest services that include providing a positive first and last impression and a friendly, upbeat and clean atmosphere to every guest.

Job Responsibility

  • Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
  • Greets, and makes welcome, each guest entering restaurant
  • Greets and acknowledges guests while smiling and making eye contact
  • Recognizes repeat guests while smiling and making eye contact
  • Addresses guests by surname while smiling and making eye contact
  • Builds a rapport with guests while walking them to their table
  • Pulls out chairs and/or tables before guests are seated
  • Accommodates guests needs, i.e. wheel chair, restrooms, movement of drinks from one location to another, etc
  • Acts as a liaison between management and service staff
  • Communicates guest complaints and compliments to management
  • Communicates guests needs to staff/management, i.e. celebrating anniversary and/ or birthday, etc
  • Invites and welcomes guests back upon completion of their visit
  • Alerts the kitchen of business flow, i.e. how many guests will soon be ordering, how many guests are having desert, how many guests are waiting to be seated, etc
  • Walks the floor and provides floor updates to management, i.e. how many open tables, open menus, etc
  • Ensures that guest seating is rotated between all service stations
  • Answers telephone, takes new reservations and maintains current reservations within procedural guidelines
  • Must be knowledgeable about the company you work for
  • Performs all duties in adherence to the company standards
  • Must have the ability to provide friendly, courteous and professional service to all internal and external customers/guests, at all times
  • Performs all duties and sequences of service in adherence to standards
  • Must have the ability to work a flexible schedule and late hours when necessary
  • Retains and maintains complete knowledge of all food and beverage menu items
  • Follow and maintain the Hotel’s professional image guidelines to communicate the Provenance style message to the guests and the general public
  • Contribute to hotel goals for increasing sales and improving profits
  • Enthusiastically recommend and promote all hotel functions and facilities
  • Submit all lost and found articles accompanied by a Lost and Found report to Housekeeping
  • Regular attendance in conformance with Hotel standards is essential to the successful performance of this position
  • Fully comply with Provenance hotels rules and regulations for the safe and efficient operation of the hotel facilities
  • Attend mandatory meetings
  • Must be knowledgeable about Hotel, Restaurant/Lounge and surroundings, i.e. nearby entertainment, stores, hotels, etc

Requirements

  • Someone with an engaging and welcoming personality
  • Someone who can work under pressure in a fast-paced environment
  • Someone with a passion for creating an exceptional experience for all guests
  • Someone with excellent communication skills

What we offer

  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities
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