Restaurant Host

• Greet guests with a warm and friendly smile upon their arrival at the restaurant
• Maintain a professional manner and provide excellent customer service throughout the guests' dining experience
• Manage the seating of guests efficiently and effectively, considering table availability and reservation status
• Handle guest inquiries, provide accurate information about the restaurant's offerings, and offer recommendations when necessary
• Take and record reservations over the phone, through email, or in-person, ensuring accurate details are captured
• Maintain a clean and organized front-of-house area, including the reception area, waiting area, and entrance
• Collaborate with the restaurant staff to ensure smooth operations and communicate any special requests or needs from guests to the appropriate team members
• Monitor the flow of guests in the dining area and communicate with the kitchen staff to ensure timely service
• Handle guest complaints or concerns in a professional manner, striving to resolve issues to the satisfaction of the guests
• Assist in maintaining and updating guest database and reservation system, ensuring accuracy and confidentiality of information
• Upsell menu items and promote special promotions to guests, maximising revenue opportunities
• Maintain knowledge of restaurant policies, procedures, and safety regulations
• Assist the floor team as required

• Previous experience in a customer service role, preferably in a restaurant or hospitality environment
• Exceptional interpersonal and communication skills to interact effectively with guests, colleagues, and management
• Ability to remain calm and composed under pressure, handling difficult or challenging situations with tact and diplomacy
• Strong organisational skills and the ability to multitask in a fast-paced environment
• Proficiency in reservation management systems and basic computer skills
• Knowledge of OpenTable/Seven Rooms (desirable)
• A friendly and outgoing personality, with a genuine passion for providing exceptional guest experiences
• Flexible availability, including evenings and weekends

Knowledge of OpenTable/Seven Rooms

• Free meals on shift and discounts for you, family and friends
• Your birthday off!
• Healthcare and wellbeing support
• Employee recognition and rewards and clear progression paths and more