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Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion. Join us as a Host for a fulfilling journey where you are VALUED, SUPPORTED, and CELEBRATED.
Job Responsibility:
Creating a warm, welcoming and lasting impression for our members
Striving to build genuine relationships with all members
Answering phone calls, taking reservations and answering questions or queries members may have and ensure all follow up is carried out promptly
Being aware of all VIP members and their guests visiting us and ensure their experience is tailored appropriately and inform restaurant management of their arrival
Anticipating to members needs and provide them with a personalised experience
Feeling empowered to make a decision that will enhance the member experience or defuse any complaints which may arise
Ensuring any issues that may arise are dealt with immediately and to conclusion, logged accurately and promptly followed up
Taking responsibility for the end-to-end member journey ensuring every member feels like they are in a hosted home
Suggesting changes or improvements to increase accuracy, efficiency, cost reductions and to improve our member experience
Requirements:
Previous host experience in a busy and high-volume hospitality operation