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Batard Logo Batard · Gastronomy

Restaurant Host / Reservations Agent

Australia · Job Posted May 28, 2026
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Job Description

We are seeking a dynamic and guest-focused Guest Services & Host (Reservations + Front of House) to support the full guest journey across our restaurants — both from Head Office and onsite at venue level. In this hybrid role, you will manage inbound calls and emails for reservations, respond to guest enquiries, and coordinate bookings from our central reservations team, while also working onsite as a Host to welcome guests, manage arrivals, and ensure a seamless in-venue experience. You will be a key touchpoint in the guest journey — ensuring every interaction, whether online, over the phone, or in person, reflects the warmth, precision, and hospitality standards of Lucas Collective.

Job Responsibility

  • Manage inbound calls and emails for reservations
  • Respond to guest enquiries
  • Coordinate bookings from central reservations team
  • Work onsite as a Host to welcome guests, manage arrivals, and ensure a seamless in-venue experience

Requirements

  • Experience in hospitality, reservations, guest services, or front of house roles
  • Experience as a Host, highly regarded
  • Strong communication skills, both written and verbal
  • A high level of attention to detail with the ability to manage and prioritise multiple booking systems
  • Confidence working across both digital systems and face-to-face guest interactions
  • A calm, resilient, and solutions-focused approach in a fast-paced environment
  • A warm, professional, and guest-first mindset at all times
  • Strong organisational and time management skills with the ability to multitask effectively
  • Proficiency in Microsoft Office and ability to quickly learn new platforms and systems
  • Availability to work a rotating roster, including weekends, public holidays, and varied shifts

What we offer

  • Competitive salaries
  • Generous discounts in our venues
  • Development opportunities
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