Restaurant Host/Hostess - Pre-Opening - The St. Regis London Job at Marriott Bonvoy (London)

Job Description

As Restaurant Host / Hostess, you will be the welcoming face of our dining venues, creating memorable first impressions and setting the tone for an exceptional guest experience. More than managing arrivals, you will ensure a smooth and elegant flow of service, contributing to a refined atmosphere where every guest feels valued and cared for. This role is ideal for a personable and polished individual with a natural flair for hospitality and a passion for delivering outstanding service within a luxury environment.

Job Responsibility

Greet and welcome guests with warmth and professionalism, creating an exceptional first impression
Manage reservations and seating arrangements to ensure an efficient flow of service
Escort guests to their tables, ensuring comfort and attention to detail at all times
Maintain the presentation of menus, reception areas and dining spaces to the highest standards
Monitor the restaurant floor for seating availability, service flow and guest satisfaction
Communicate effectively with the service and kitchen teams to support smooth operations
Accommodate guest preferences and special requests wherever possible
Maintain cleanliness and organisation of host and reception areas throughout the shift
Respond promptly to guest enquiries, providing accurate information about the restaurant and services
Support the team in maintaining a seamless and memorable dining experience
Uphold all health, safety and company policies and procedures

Requirements

Previous experience in a host/hostess or guest‑facing role, ideally within a luxury hotel or high‑end restaurant
Strong understanding of guest service standards and restaurant operations
Excellent attention to detail and commitment to presentation standards
Ability to work efficiently in a fast‑paced, high‑standards environment
Strong organisational skills, with the ability to manage reservations and seating flow
Excellent communication and interpersonal skills, with a warm and engaging manner
A proactive mindset, anticipating guest needs and supporting the wider team
Impeccable personal presentation aligned with luxury brand standards
A collaborative approach, working seamlessly with colleagues across departments

What we offer

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities

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Restaurant Host/Hostess - Pre-Opening - The St. Regis London

Job Description

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