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Restaurant General Manager

United States of America, Naples, Florida · Job Posted March 04, 2026
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Job Description

The Restaurant General Manager will oversee operations at The Merchant Room, a refined French-American steakhouse created in partnership with award-winning Chef Gavin Kaysen. The Merchant Room blends classic steakhouse tradition with French-inspired culinary artistry, offering a sophisticated dining experience in an elevated setting. The ideal candidate is a hospitality-driven leader with a deep appreciation for fine dining, a strong command of service excellence, and the ability to lead a team in delivering a polished, memorable guest experience.

Job Responsibility

  • Select, train, evaluate, lead, motivate, and manage all restaurant employees, including supervisors and assistant managers, to ensure adherence to cultural and service standards. Contribute to long-range strategic planning and operational success
  • Maintain a strong presence in the restaurant, providing team recognition, fostering positive guest interactions, and addressing guest concerns, complaints, or special requests with professionalism and care
  • Ensure the quality and presentation of all food items and ingredients and provide expert knowledge of wine and spirits in a refined dining environment tailored to breakfast, lunch, and dinner service
  • Collaborate closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to develop innovative menus and curated wine lists, ensuring high product quality at a fair price. Attend regular meetings to promote effective interdepartmental coordination
  • Manage labor and operating expenses through effective scheduling, accurate budgeting, strategic purchasing, inventory control, and strong cash management practices
  • Regularly inspect the restaurant’s physical condition and equipment, recommending and implementing improvements to uphold operational and aesthetic standards
  • Assist with the service of beverages to guests, ensuring prompt and professional delivery that enhances the overall dining experience
  • Support the seating of guests, helping to manage flow and ensure a welcoming and organized arrival experience
  • Assist with the cleaning and maintenance of operational areas, ensuring a clean, safe, and inviting environment for both guests and team members

Requirements

  • College degree preferably specializing in hotel/restaurant management or equivalent experience is required
  • Two to three years previous experience in a supervisory or assistant manager position in Food and Beverage
  • Strong leadership and conflict-resolution skills
  • Excellent communication and interpersonal abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
  • Requires ability to operate computer equipment and other food and beverage computer systems
  • Ability to read, write, and speak English
  • This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts

What we offer

  • Lucrative salary
  • Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
  • Time off plans starting on the day of hire
  • An opportunity to be a part of a cohesive team in an inclusive work environment
  • Complimentary and discounted hotel stays around the world
  • Wellbeing and mental health initiatives and focused company
  • Embracement and promotion of diversity in our workplace
  • Complimentary employee meals and beverages
  • Tuition reimbursement

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