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This full-time position is part of our Food and Beverage Management team and is a Senior Leader in the F&B Division. The Restaurant General Manager will report to the Director of Food and Beverage and is responsible for the overall success and prosperity of the restaurant from both a guest and employee perspective with an emphasis on the driving of quality of service, guest recognition and revenue growth. The General Manager will be responsible for communication with all stakeholders and will need to manage the relationships with our Resort Owners and Chef Partners ensuring accurate and timely communication and adhering to project deadlines. The Restaurant General Manager is the brand ambassador and host of Tavernetta Vail, building relationships with guests, the local community and our high return guests with the brand and Chef Partners is crucial and an integral part of the job. This position requires an individual with a strong sense of ownership over an operation, someone who is a self-motivated, and holds themselves accountable for the success of a business.
Job Responsibility:
Grow the restaurant business, by working with OpenTable to optimize seating capacity and increase the business volume
Drive the average check and food to beverage ratio to maximize average spend per guest
Be a local ambassador, be highly connected with local concierges, real estate, transportation companies etc
Work with PR and Marketing to promote the restaurant to influencers, local concierge, business professionals and hotel guests
Liaising with the Catering team to promote and execute restaurant buyouts and private dining events
Entertain influencers, journalists, and business promoters
Promoting new meal periods like Brunch, Après Tivo, Breakfast for locals and private events
Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction not only while guests are dining, but with on-line reviews as well
Accountable for Financial Performance, Restaurant P&L, Guest satisfaction, maintaining server and culture standards and driving best practices
Responsible for the development and success of the Restaurant Management team which includes 3 Assistant Managers, Lead Sommelier and Lead Host
Responsible for building the relationship with Front and Back of House teams and ensuring a strong partnership and active and timely communication with Restaurant Chef
Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service
Establish and maintain adequate equipment and product par stock
Ability to stay current with F&B offerings in the area and international trends in order to drive activations and pop-ups that are relevant to the market
Requirements:
Three + years of previous managerial experience in fast paced Food and Beverage setting required, preferably in a luxury resort environment
Previous experience with MICROS or other POS system preferred
Must have working knowledge of division operations, service, cost control, labor control and accounting
Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications
Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences
Fluency in English is required
This job requires applicants to have current work authorization in the United States
Nice to have:
Previous experience with MICROS or other POS system preferred
Preferably in a luxury resort environment
What we offer:
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide