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KFC is a globally recognized fast-food restaurant chain known for its delicious fried chicken and commitment to quality service. Established more than 80 years ago, KFC has maintained a leading position in the quick-service restaurant industry by consistently delivering exceptional dining experiences and flavorful meals. As a brand that values its employees and customers alike, KFC fosters a culture centered around equity, inclusion, and belonging, creating a positive environment for both team members and guests. The company is dedicated to the professional growth of its staff, offering various programs for career advancement, development opportunities, and education support through notable initiatives... Show More
Job Responsibility:
Recruit, onboard, and conduct orientations for top team members and shift supervisors, ensuring a strong, well-prepared team
Develop a comprehensive training plan, mentoring assistant managers, shift supervisors, and team member trainers as well as overseeing the execution of all training and development initiatives
Recognize and reward outstanding team member performance regularly, while fostering a culture of equity, inclusion and belonging
Address and resolve conflicts promptly, maintaining a positive work environment
Personally engage with customers, swiftly resolving any issues to ensure a positive experience
Strategically schedule staff to optimize customer service, coach the management team on the KFC brand standards and lead product rollout meetings to ensure successful implementation
Analyze the restaurant's financial performance, manage the budget and develop strategies to maximize profitability without compromising the customer experience
Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs
Requirements:
5 years in restaurant or retail management
Proven ability to analyze and improve financial performance
Proficient with digital tools and platforms
Strong communication skills
Knowledge of restaurant maintenance procedures
Commitment to equity, inclusion, and belonging principles
Experience in team recognition and motivation
Skilled in recruiting and training employees
Ability to manage change effectively
Compliance with corporate policies and health and safety regulations
What we offer:
competitive pay
bonus eligible
4 weeks vacation
Paid Time Off
Tuition Reimbursement
Scholarship Opportunities
career advancement
Professional Development
medical benefits from day 1
401K retirement plan with 6% match
Health and wellness programs
Employee Discounts
free meal each shift
KFC Foundation programs including free college tuition at WGU