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Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. We're looking for an experienced RESTAURANT FLOOR MANAGER to join the team in our vibrant Brasserie restaurant at Estelle Manor. As Restaurant Floor Manager, you'll be at the heart of the guest experience, leading from the floor and ensuring every service is delivered to the exceptional standards that Estelle Manor is known for. Working closely with the Restaurant Manager, you'll help oversee the day-to-day operation of the Brasserie, supporting and developing the team while creating memorable moments for our members and guests. This is a hands-on leadership role for someone who loves being in the action, building relationships, motivating teams and delivering world-class hospitality.
Job Responsibility
Leading service from the floor and setting the standard for excellence
Supporting the Restaurant Manager with the smooth day-to-day operation of the Brasserie
Coaching, mentoring and developing a high-performing team
Ensuring service standards, operational procedures and guest expectations are consistently exceeded
Building genuine relationships with members and guests, creating a welcoming and personalised experience
Supporting team engagement and fostering a positive, collaborative culture
Taking pride in every detail, ensuring the restaurant is always operating at its very best
Requirements
Previous Food & Beverage management experience within a luxury hotel, private members' club or premium hospitality environment
A hands-on leadership style and a passion for delivering exceptional guest experiences
Strong operational knowledge and experience managing restaurant service standards
The ability to motivate, inspire and develop teams
Excellent communication and relationship-building skills
Confidence engaging with guests, colleagues and senior stakeholders alike
The ability to stay calm, organised and solution-focused in a fast-paced environment
A positive attitude, high energy and a genuine love for hospitality
What we offer
Biannual company socials plus smaller social and sports groups
Exclusive staff rates and F&B discounts across sister properties
Estelleversary gifting for all employees
Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees
Free meal during shift
Pension scheme
Health cash plan
Life assurance
28 days holiday inclusive of bank holidays increasing with length of service